Services
Our Services
Continuous Service Readiness Program (CSR)
A subscription-based consulting and education service that provides a dedicated consultant to work with healthcare organizations on topics such as disease-specific care, patient safety, and compliance with standards and requirements. The service includes collaboration via phone, online, and in person, a deep understanding of each organization, tailored solutions, reviewed documents and processes, and preparation for unannounced surveys.
Medicare Accreditation Preparation
Assistance with the process of obtaining Medicare accreditation for a home hospice agency. This involves several steps, including filing a licensure application, registering with an accreditation organization, meeting criteria, completing the required documentation, providing core services through employees and other services through contractors, and passing an unannounced survey.
Assessments
Conducting thorough assessments of agency operations to identify areas for improvement and ensure compliance with regulations and accreditation standards. Providing a detailed report of findings and recommendations for improvement.
Staff Education and Training
Providing staff education and training on a variety of topics, including infection control, medication management, and patient care. Developing customized education plans based on the specific needs of the agency.
Policy and Procedure Development
Assisting agencies in developing policies and procedures that meet regulatory and accreditation requirements. Ensuring that policies and procedures are evidence-based and reflect best practices in the industry.
Data Analysis
Analyzing Home health Agency and Hospice Care’s Quarterly and Yearly data thru their Electronic Medical Record System. Providing a detailed report of findings and recommendations for improvement.
We are a consultation business that specializes in helping home healthcare and hospice care agencies in obtaining various certifications and accreditations. Our services would include a comprehensive analysis of the company’s current practices, the development of a customized plan to meet certification requirements, and ongoing support throughout the certification process.
Our accreditation preparedness program would include a comprehensive analysis of the organization’s current practices and a review of accreditation requirements. We would help our clients develop and implement policies and procedures that meet accreditation standards and provide ongoing support throughout the accreditation process.
In addition to accreditation preparedness, we would also offer a continuous service readiness program. This program would focus on helping healthcare organizations maintain compliance with regulatory requirements and stay up-to-date with industry best practices. Our team would provide ongoing training, support, and guidance to ensure our clients are always prepared for audits and inspections.
As a healthcare virtual assistant agency, we can offer a wide range of services to healthcare providers and organizations. Here are some of the services we can offer
1. Administrative Support
We can provide administrative support to healthcare providers and organizations, including managing appointments, scheduling meetings, handling emails and phone calls, managing medical records, and handling insurance claims.
2. Medical Transcription
We can provide medical transcription services, which involve converting audio recordings of medical dictations into written documents. This service can help healthcare providers save time and ensure accurate documentation of patient information.
3. Medical Billing and Coding
We can provide medical billing and coding services, which involve translating medical procedures and diagnoses into codes that insurance companies use to process claims. This service can help healthcare providers manage their revenue cycles and ensure timely reimbursement for services provided.
4. Patient Communication
We can provide patient communication services, including handling patient inquiries, scheduling appointments, and following up with patients to ensure they receive the care they need.
5. Electronic Health Record (EHR) Management
We can provide EHR management services, which involve managing electronic health records, including updating patient information, managing test results, and ensuring that patient records are accurate and up to date.
6. Social Media Management
We can provide social media management services, including managing social media accounts, creating content, and engaging with patients and healthcare professionals on social media platforms.
What our Virtual Assistants Offer
Client Communication
Confidentiality and Data Security
Project Management
Billing and Payment
Employee Conduct
Our virtual assistants are expected to conduct themselves professionally at all times, both in their interactions with clients and within the company. They are expected to adhere to our code of conduct, which includes:
- Treating clients and colleagues with respect and courtesy
- Maintaining a positive attitude and being proactive in their work
- Avoiding conflicts of interest
- Maintaining confidentiality of client information
- Reporting any issues or concerns to management promptly
Conclusion
By following these policies and procedures, we can ensure that our virtual assistant agency business operates smoothly and provides exceptional services to our clients. Our virtual assistants are our greatest asset, and we are committed to providing them with the support and guidance they need to succeed in their roles.
Benefits
Partnering with our consultation agency provides numerous benefits to home healthcare and hospice agencies. These include:
Improved Quality of Care
Compliance with Regulations and Accreditation Standards Reduced the Risk of Litigation Our services help agencies improve their operations and provide high-quality care to their patients. This improves patient outcomes and satisfaction.
Compliance with Regulations and Accreditation Standards
We ensure that agencies comply with regulations and accreditation standards, reducing the risk of penalties and improving their reputation in the industry.
Reduced Risk of Litigation
Our services help agencies reduce the risk of litigation by ensuring compliance with regulations and accreditation standards.